Customer Support
Get expert assistance with product selection, order inquiries, technical questions, and documentation requests. Our support team is available 24/7 to help you.
FAQs
Frequently Asked Questions
How do I place an order for custom products?
You can place an order by contacting our sales team at sale@genmaihealth.com or by filling out the inquiry form on our website.
What is your minimum order quantity?
Our minimum order quantity is sample specification for research-grade products. For GMP products, minimum quantities vary.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), wire transfers, and PayPal.
How should I store my products?
Lyophilized products should be stored at -20°C or below for long-term storage.
How do I dissolve my product?
The solvent depends on the product's properties. For most products, sterile water or PBS works well.
What are your shipping options?
We offer standard shipping (5-7 business days), express shipping (2-3 business days), and overnight delivery.
What quality documentation do you provide?
All orders include a Certificate of Analysis (CoA) with HPLC chromatogram and mass spectrometry data.
Resources
Technical Documentation
Product Handling Guide
Best practices for storage, reconstitution, and handling of products
Download PDF →Solubility Guidelines
Recommendations for dissolving products based on their properties
Download PDF →Modification Guide
Overview of available product modifications and their applications
Download PDF →
Get Help
Contact Our Support Team
Our team is available 24/7 to help with product questions, order tracking, technical support, or any other inquiries.
Email Support
support@genmaihealth.com
Response within 24 hoursPhone Support
+86 136-6266-5103
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